Frequently Asked Questions

General Questions

What are your working hours of operations ??

We are operational Monday to Sunday, from 9 a.m. to 1 a.m. All orders confirmed by us before 6 p.m. will be delivered on the same day (only in Karachi)

How can I talk to a pharmacist at Friends Surgical?

Get in touch with our team member at or contact our website through live chat option or click on contact us

What is Friend Surgical return and refund policy?

For all return and refund queries, refer to this link ‘Return and Refund policy

Does Friends Surgical provide nationwide delivery?

Yes, Friends Surgical provide nationwide delivery.

Delivery Questions

How long will it take to delivery my order?

If your order has been confirmed by us before 6 p.m. on any day, you will receive it on the same day. However, delivery times may vary on the type of product and the delivery address (only in Karachi) for other cities you will be informed about expected delivery time once after order is confirmed.

What payment methods does Friend Surgical offer?

Cash On Delivery (COD) Easy Paisa (Mobile account, Credit Card)

How do I cancel my order?

Please note that if your order has already been shipped or delivered, we cannot cancel it. If you want us to cancel your order, send us an email at with your order ID and the reason for your cancellation request. Or contact our website .

Can I changed my delivery address after i have placed my order?

If your order has not been shipped yet, we can deliver to a different address upon your request. Send us an email with your order ID as the subject line and the new address you want it delivered to at

How will I Know the status of my order?

You can check the status of your order in your account under ‘My Orders’. Or contact our team member.

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